Refund policy

Return & Refund Policy

🌐 Overview

At Roam&Thrive, we want you to love every gadget you discover. If something isn’t quite right, we’re here to help. Please read our return and refund policy carefully to ensure a smooth experience.

🔁 Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (order number or receipt) is required.

Items that are damaged, used, or missing parts not due to our error cannot be accepted for return.

💸 Refunds

• Once your return is received and inspected, we’ll notify you via email.

• If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

• Please note that shipping costs are non-refundable, and the return shipping fee may be deducted from your refund unless the return is due to a defective or incorrect item.

⚙️ Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please contact us before sending it back.

📦 Return Shipping

To initiate a return, contact us at roamthrive.shop@gmail.com.
We’ll provide you with return instructions and the correct return address.
Do not send items back without contacting us first, as we may not be able to process them.

❗ Non-returnable items

Certain items cannot be returned, including:

• Gift cards

• Downloadable digital products

• Items marked “Final Sale”

📬 Need help?

If you have any questions about your return or refund, please contact us anytime at roamthrive.shop@gmail.com.
We’re happy to assist you and make sure you have the best experience possible at Roam&Thrive.